# Understand payment statuses (/help-center/payment-status)



Open **Payments → Invoices** to find a payment request by its title or reference and check its status. For a customer wallet deposit, use **Wallets → Customer deposits** instead.

<AppPicture name="invoices" alt="The invoice list showing sample paid, awaiting payment, underpaid, and expired requests with their order references and customer details." caption="Find the order and read its status in the invoice list. These are sample payments." />

## Invoice statuses [#invoice-statuses]

| Status               | What to check                                                                                                          |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **Awaiting payment** | The payment request is waiting for payment. Check the expiry and that the customer is using its checkout instructions. |
| **Paid**             | The invoice's payment requirement has been met. Check its details if you need to reconcile the order.                  |
| **Underpaid**        | The amount received is short. Read the invoice details and the remaining amount shown by checkout.                     |
| **Overpaid**         | More than the required amount arrived. Your checkout overpayment policy determines how excess is handled.              |
| **Expired**          | The payment window has ended. Inspect any funds received and create a new invoice when another request is needed.      |
| **Cancelled**        | The payment request was canceled. Check whether any funds had already arrived.                                         |
| **Failed**           | The payment request failed. Open its details and contact support if the reason is unclear.                             |

An invoice's status and a transaction's confirmation progress answer different questions. A transaction appearing in a wallet or explorer does not mean your invoice has reached **Paid**.

## A customer says they paid [#a-customer-says-they-paid]

1. Ask for the transaction hash, coin, and network.
2. Find the invoice or customer deposit in your dashboard.
3. Check that the destination, coin, network, and amount match the payment instructions.
4. Check the status and confirmations before fulfilling the order.

If the payment still cannot be matched, [open a support ticket](/help-center/support) with the invoice ID and transaction hash.

## Refunds and excess payments [#refunds-and-excess-payments]

Use **Payments → Refunds** to follow money returned to payers. Read the invoice and checkout details before promising an automatic refund; an expired or overpaid status alone does not prove a refund has completed.

For an automated integration, fulfill using the confirmed event appropriate to the product, such as **invoice.paid**. [Webhooks](/guides/webhooks) describes confirmation and reversal events.