Withdraw and transfer funds

Prepare a withdrawal address, confirm a withdrawal, and distinguish your own wallet from the service wallet.

The Money menu groups the actions that move funds. Before starting, choose the correct merchant and check the coin, network, and wallet you are using.

Save your withdrawal destination

Open Money → Withdrawal addresses to see the destinations your own wallet can send to. Add a recognizable label and the exact network and address. Confirm the change with your second factor. New addresses become usable 24 hours after they are added; the row shows the usable time while you wait.

Withdrawal addresses showing sample company treasury and operations destinations, their networks, and the Add address control.Withdrawal addresses showing sample company treasury and operations destinations, their networks, and the Add address control.
Save destinations before withdrawing. The addresses shown are placeholders.

Prepare a withdrawal

Add a withdrawal address

Open Money → Withdrawal addresses. Add the destination using the exact network and address you intend to use. Follow the second-factor confirmation for an address change.

Open Withdraw

Choose Money → Withdraw, select a coin and approved destination, then enter the amount. This screen sends funds from your own wallet.

Review and confirm

Review the destination, network, amount, and quoted fees. Confirm with your passkey or authenticator when requested. Follow the withdrawal in its history after submitting.

A request being accepted is different from the transaction completing. Use the displayed status and transaction details to follow its progress. Some withdrawals may require staff review.

The withdrawal screen with coin, network, destination, and amount steps beside the own-wallet balance, review limit, and recent addresses.The withdrawal screen with coin, network, destination, and amount steps beside the own-wallet balance, review limit, and recent addresses.
The withdrawal form and the wallet it sends from, shown with sample data.

Own wallet and service wallet

Your own wallet holds your business's funds for deposits, swaps, and withdrawals. Your service wallet supports the customer wallet service. Use Money → Transfer to move funds between the two as the screen permits.

Customer liabilities still apply: the asset table's Owed to customers and Surplus columns help you understand what backs your customers' balances. Understand balances.

Swap coins

Open Money → Swap to choose the source and destination coins. Review the quote, route, and fees before confirming. Available routes and amounts come from the screen; do not assume every pair can be exchanged.

Why an action is unavailable

Check that you have a usable balance, the relevant network and asset are enabled, and your role allows the operation. For withdrawals or address changes, enroll a second factor.

The prepaid fee balance is non-refundable credit and cannot be withdrawn as wallet funds. Plans and fee balance.

Understand your balances

See what you hold, where it sits, and what belongs to your customers.

Plans and your fee balance

Find your plan, top up service credit, and understand what activates live payments.